Privacy Policy

Welcome to the Privacy Notice of Eterna Arte. You might be viewing this through our website or mobile application (collectively referred to as the “Platform”).

We consider the protection of your privacy extremely important. We process your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant legislation.

This Privacy Notice explains what personal data we collect, how we use it, and your rights. Please take a moment to read it, and contact us if you have any questions.

1. Contact Information

Company Name: Eterna Arte
Address: 1100 N Kimball Ave, #120, Southlake, TX 76092 (Appointments only)
Phone Number: +1 206 502 9187
Email: contact@eternaarte.com
Data Protection Officer Email: contact@eternaarte.com

2. Personal Data We Collect

We may collect and process the following types of personal information:

  • Identifiers: Name, email, postal address, phone number, date of birth, and age.

  • Payment Information: Credit/debit card details, billing address, and other payment-related information.

  • Cookies & Tracking Data: For website functionality, analytics, and personalization (see our Cookies Policy).

  • Usage Data: Orders, wish lists, marketing preferences, and account activity.

  • Business Details: If you apply for a trade account.

3. How We Collect Your Data

We collect personal data directly from you when you:

  • Place an order or create an account on our Platform.

  • Subscribe to newsletters or mailing lists.

  • Participate in promotional activities.

  • Contact our customer service team via email, phone, WhatsApp, or social media.

  • Sign up for a trade account.

We may also collect data from third-party sources:

  • Service providers assisting with delivery or transactions.

  • Third parties you have consented to share information for marketing purposes.

  • Government or regulatory agencies, as required by law.

4. How We Use Your Data

Contractual Purposes:

  • To provide the products, services, and information you requested.

  • To process payments and manage your orders.

  • To offer customer service and support.

  • To allow access to your account and the Platform.

Legitimate Interests:

  • To improve and personalize your experience on our Platform.

  • To provide marketing communications, including recommendations and promotional offers.

  • To measure and optimize our services and detect technical issues.

Legal Obligations:

  • To comply with legal requirements and enforce our rights.

  • To prevent and detect fraud or illegal activities.

  • To protect the rights, property, and safety of our customers and staff.

You may unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.

5. Data Sharing

We may share your personal data with:

  • Third-party service providers to fulfill orders and deliver services.

  • External marketing partners you have consented to.

  • Legal or governmental authorities as required by law.

All third parties are contractually obliged to protect your data.

6. Cookies

Cookies are small text files stored on your device to help our website function efficiently and provide analytics and personalized experiences.

Types of Cookies:

  • Strictly Necessary Cookies: Required for essential website functions.

  • Functionality Cookies: Remember your preferences (e.g., language, region).

  • Performance/Analytics Cookies: Help us measure website usage and improve performance.

  • Advertising/Targeting Cookies: Personalize marketing based on your interactions.

You can manage cookies in your browser settings or via our Cookie Banner. Some functionality may be affected if cookies are disabled.

7. Data Security

We implement technical and organizational measures to protect your personal information, including encryption, access controls, antivirus, and secure data storage.
If data is transferred outside the U.S., contractual measures ensure your personal data remains protected.

8. Data Retention

Your personal data is retained only as long as necessary for the purposes it was collected. After this, data is securely deleted from all storage locations.

9. Your Rights

Under data protection law, you have the right to:

  • Withdraw consent at any time.

  • Access, correct, or erase your personal data.

  • Restrict or object to processing in certain circumstances.

  • Request data portability.

  • Lodge a complaint with a supervisory authority if unsatisfied with our response.

To exercise your rights, contact us at contact@eternaarte.com.

10. Updates to This Privacy Notice

We may update this Privacy Notice to reflect changes in services or regulations. Significant changes will be notified on the Platform for 30 days. Please check this page periodically.

11. Contact Us

For questions, complaints, or to exercise your data protection rights, please contact:

Email: contact@eternaarte.com
Address: 1100 N Kimball Ave, #120, Southlake, TX 76092 (Appointments only)
Phone: +1 206 502 9187